This policy explains how SodFather & Son handles personal information collected through sodfatherandson.ca and related enquiries about our landscaping services in London, Ontario and the surrounding area.
Information you provide
When you request a quote, we collect your name, email address, phone number, property address, selected service and project description. We also receive information you choose to share when you contact us by phone or email. Please provide only information relevant to your enquiry, and do not include payment card details, identification documents or other sensitive information in the quote form.
How we use your information
We use enquiry information to respond to you, understand your property and service needs, prepare a quote, arrange a consultation and communicate about work you request. Submitting a quote request does not subscribe you to a marketing mailing list. We do not sell quote-form information.
Consent and your choices
By submitting the quote form, you consent to our using the information you provide to respond to your request. You may contact us to withdraw consent to future use or disclosure, subject to legal or contractual restrictions. Withdrawing information needed to handle your enquiry may prevent us from providing a quote or arranging services. You can also contact us by phone instead of using the form.
Service providers and sharing
The quote form uses EmailJS to transmit your submission to our connected email service. Those providers process information to deliver and manage your message. EmailJS states that information may be processed in the United States, where it may be subject to local laws and lawful access by authorities. See the EmailJS privacy policy for its practices.
Information may also be handled by providers supporting website hosting and business communications, or disclosed when required or permitted by applicable law. We limit sharing to the purposes described in this policy or other purposes for which we obtain appropriate consent.
Website data and cookies
This website does not include advertising pixels or analytics scripts, and its own code does not set tracking cookies. Hosting and email providers may process technical information, such as IP addresses, browser information, request times and security logs, to operate their services and prevent abuse. This policy will be updated if the website introduces materially different tracking or data uses.
Retention and security
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including relevant legal, accounting and dispute-resolution requirements. Retention can vary with the nature of the enquiry and any resulting work. Contact us to ask about information relating to you or to request deletion, subject to applicable retention obligations.
We take reasonable precautions appropriate to the information involved. However, no internet transmission or electronic storage system can be guaranteed completely secure.
Access, corrections and concerns
You may ask to access or correct personal information we hold about you, or raise a concern about its handling, using the contact details below. We may need to verify your identity before responding. Requests are subject to applicable law. If a privacy concern is not resolved, you may contact the Office of the Privacy Commissioner of Canada.
Updates and contact
We may update this policy as our website or practices change. The date above identifies the latest revision. Where required, we will provide additional notice or seek consent for a new use of personal information.
For privacy questions or requests, contact SodFather & Son at info@sodfatherandson.com or (226) 998-5556. Please identify your message as a privacy enquiry.